Delivery & Shipping FAQ

GTA same day delivery (i.e. GTA Express Delivery) is available for customers in select cities across the Greater Toronto Area. Orders are delivered Monday to Friday via our couriers. You can learn more here.

Shipping is offered to all customers across Canada (including the GTA). We will pack and drop off your order within 1-2 business days. You will also receive a tracking code once the order is shipped. Learn more here.

• Toronto cannabis delivery region – City of Toronto, North York, Scarborough, Etobicoke, York, & East York. Learn more.
• Durham cannabis delivery region – Pickering, Ajax, Whitby, Oshawa, & Uxbridge Learn more.
• Peel cannabis delivery region – Mississauga, Brampton, Woodhill, Coleraine, & Malton Learn more.
• York cannabis delivery region – Markham, Richmond Hill, Unionville, Thornhill, Vaughan, Woodbridge, Kleinburg, Maple, Aurora, King City, Nobleton, & Whitchurch-Stouffville Learn more.
• Halton cannabis delivery region – Oakville & Milton. Learn more.

Orders must be $40 or higher to be eligible for same day delivery or shipping options.

No, we are closed on weekends. Orders can be placed and paid for on Saturdays/Sundays and they will be processed the following business day. Please note that we are open on most public holidays.

We will try our best! However, please note that this is not always possible given the volume of orders. If you have additional questions, please reach out to us via our contact form.

Yes, if your order is being shipped by Canada Post or Purolator you will receive a tracking number within 1-2 business days automatically via email.

For GTA delivery, we will send your order out the next business day (excluding weekends). For shipping, your order will ship out the next business day (excluding weekends). If you place your order after 1PM on a Friday, it will be delivered on Monday. You can learn more here.

In order to accomodate for our customers and offer a flexible schedule, we are proud to offer multiple options. During check out you will be able to choose the option that is best for you.

Absolutely – for same day delivery, our couriers will always contact you via text or phone call 15-30 minutes before arriving.

For shipping orders, you will be able to monitor the status through your tracking number.

If you find your product was damaged or in a poor condition please take a few pictures and reach out to us at [email protected]. We recommend taking pictures of the product/unboxing as soon as you receive them to avoid any discrepancy issues. 

For GTA Express Orders, if it’s placed and paid for before 1PM, it will be delivered the same day. For orders placed after 1PM, it will be delivered the following business day.

For shipping orders, Canada Post or Purolator will do their best to provide an estimate but please note that these are subject to change.

If there is an issue with your order please contact us at [email protected]. Any refund or return requests must be initiated within two days from the day the order is marked as completed.

We mark all orders as completed when it is delivered by Purolator or by Canada Post. You will receive an automated email from our system indicating the order is completed.

For GTA Express Delivery orders, the courier will text/call you to let you know. You’ll also receive an email to confirm the order has been delivered.