How to order cannabis online with Kush Buddy

We’re here to make it easy

Order cannabis, edibles, vapes, hash, shake, and extracts online! Kush Buddy is Canada’s #1 cannabis dispensary and we make ordering weed online a breeze! Check out this helpful guide to walk you through the steps.

Updated: September 29th, 2023

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How to Order

To place an order simply browse through our Shop and add your products to your cart. We recommend creating an account so that you can earn quickly save your cart, add to your wishlist, and earn Buddy Bucks. Once you have made your order you will receive a confirmation email with your order details and payment instructions.

Payment Options

e-Transfer: Payments can be made via Interac e-Transfer. You will receive your custom payment instructions during checkout and in your order confirmation email.  Please note the payment instructions and ensure you use the correct recipient name as any other variation will be rejected. If payment is not completed within 24 hours the order is automatically cancelled. 

Cash on Delivery: Cash on delivery is only available to select customers. You will automatically become eligible if you are in the Greater Toronto Area, qualify for GTA Express Delivery, and have completed a certain number of purchases via e-Transfers. If you are eligible for Cash on Delivery, you will see the option during checkout. Payments made in cash will automatically receive a 10% discount. Please note that placing an order and failing to pay on delivery will result in a permanent ban.

Orders with limited quantity items are placed on hold for an hour before it is automatically cancelled. 

Hours of Operations

Customer Service Hours: Monday – Friday (9AM – 7PM EST). We aim to reply to all inquiries within two business days unless there is a heavy volume. Please note our phone support hours are from 10AM – 6PM EST Monday – Friday. We do not offer phone support on weekends. For after hours support you can contact us here. We will reply within two business days.

Delivery & Shipping

Buy cannabis online with confidence! Same day weed delivery (GTA Express Delivery) is handled via our courier service and is available in most cities within the Greater Toronto Area (GTA). Regions include Toronto, Durham, Peel, York, Halton, and Hamilton Region. Learn more.

How it Works

• Same day weed delivery – Order & pay between 12:00AM – 2:00PM
• Next day weed delivery – Order & pay between 2:00PM – 11:59PM
• Available everyday (including weekends) for most cities within the GTA.
• Delivery ETAs are not provided but all orders will be delivered by 10:00PM*
• NOTE You must have an order size equal to or greater than $40 (or $99 for extended GTA region).

Cannabis Delivery Regions

• Toronto cannabis delivery region – City of Toronto, North York, Scarborough, Etobicoke, York, & East York. Learn more.
• Durham cannabis delivery region – Pickering, Ajax, Whitby, Oshawa, Uxbridge. Learn more.
• Peel cannabis delivery region – Mississauga, Brampton, Caledon, Caledon East, Caledon Village, Bolton, Inglewood. Learn more.
• York cannabis delivery region – Markham, Richmond Hill, Unionville, Thornhill, Vaughan, Woodbridge, Kleinburg, Maple, Newmarket, Aurora, Stouffville, Whitchurch-Stouffville, King, King City, Nobleton. Learn more.
• Halton cannabis delivery region – Burlington, Oakville, Milton, Georgetown, Acton, Halton Hills, Halton, Orangeville, Erin. Learn more.
• Hamilton cannabis delivery region – City of Hamilton, Dundas, Waterdown, Ancaster, Meadowlands, Binbrook. Learn more.

*Most local GTA orders are delivered before 10PM. However, on occasion, deliveries may run later if there is a high volume of orders, heavy traffic, or other unforeseeable events.

Canada Wide Cannabis Shipping – Free over $150!

The easiest way to buy weed online! Shipping estimates & quotes are provided directly at checkout. All shipping orders will be processed within 1-2 business day(s). Tracking codes are automatically provided when your order is shipped. Bulk orders may take a few additional days to pack & ship.

• Xpresspost Shipping – Shipped via Canada Post’s Xpresspost service. Available throughout Canada!
• Express Shipping – Shipped via Purolator or Purolator Express shipping services (not Ground). This is available throughout most of Canada but does not include P.O. Boxes or remote regions. In rare cases, we may have to ship out your package using Xpresspost. 
• Free Standard Shipping – Shipped via Canada Post’s Expedited Parcel service. Larger orders may be shipped via Xpresspost or Purolator. Available throughout Canada on all orders over $150.
• Please note that all delivery dates are estimates and subject to change. Unforeseen weather, shipping issues, etc. may cause delays which are not within our control.

Missing Package?

If your order is missing or there is a longer than expected delay, please contact us directly and we will work with you to find a solution. We guarantee delivery on all orders.

Please note that there may be delays during holidays or peak seasons.

Minimum Order of $40

All orders must be $40 or higher to qualify for delivery or shipping options.

I Received the Wrong Items or Items are Missing

While we have strict quality control measures in place, there are times when an order may be packed incorrectly or a replacement was provided if an item is out of stock. We strongly recommend that you take pictures of your order when it arrives to ensure there aren’t any discrepancies. Our team also catalogues all orders before they are packed as a final check. 

If your items are missing or you received the wrong item please reach out to us with pictures or a video and our team will investigate further.

Refund or Exchange

In order for an item to be refunded or exchanged we require that all customers reach out to us within one day of receiving their products. Please provide a summary of the issue as well as supplementary pictures or videos. Exchanges or returns are not offered on orders that are shipped outside of the GTA.

For prepackaged products we do not offer refunds or exchanges once the bag has been opened. 

We will handle each request on a case by case basis. Please note that for a full refund to be issued we require that the items be sent back to us.

Buddy Bucks Reward Program

Buddy Bucks can be earned on purchases, product reviews, lifetime value, referrals, and much more. We’re always working on new ways to innovate and expand our program. Special prizes, raffles, giveaways, and freebies are just some of the amazing features of our Buddy Bucks Rewards Program! Learn more here or view your personalized Buddy Bucks dashboard here.